Heaton, Byker and Ouseburn E News and more

New Heaton Listening Line

If you want someone to talk to during this time, call the new Heaton Listening Line on Tel 07752 290896

Weekdays 11am to 2 pm and 7pm to 9pm

Heaton Churches Together

Please see poster linked


Ouseburn Trust Update

Please see linked document



Mourners offered option to watch funerals online

Mourners unable to attend funerals because of social distancing will be given the option by the family to watch services online. Newcastle City Council will begin live web streaming funeral services conducted at the West Road Cemetery from Thursday April 30.   The online service which will be offered via a private link for mourners will be free until the end of the year.

The whole service, including audio, is recorded and web streamed live.

Families can book the service through funeral directors who are being informed of the new service.

Although this service has been introduced since the council had to restrict the number of mourners attending a funeral to 20, it will remain in place even after lockdown and coronavirus is brought under control. 

More information on our website



Bin it right to prevent recycling contamination!

Families are being urged to “bin it right” after a surge in recycling contamination since the start of the coronavirus lockdown.

See more information on what can be recycled on our website



Supporting Gateshead BAME Communities Around COVID-19

Haref has been working in partnership with Gateshead Council and GemArts / Gateshead Visible Ethnic Minorities Support Group to produce videos in community languages with key health messages about COVID-19.  Following the success of this work in Newcastle, we worked with Gateshead council to identify relevant languages for residents.  We used the same public health key messages on social distancing and GemArts / Gateshead Visible Ethnic Minorities Support Group volunteers produced videos using the messages in French, Farsi, Arabic and Kurdish.

See more information and videos by following the link below



Show Racism the Red Card

We are delighted to announce our new film “Challenging Racism towards NHS workers” is out now

Please see link below



An update on the use of parks and allotments during the COVID-19 pandemic

Thank you so much to all of you who are using Newcastle’s green spaces safely and responsibly. The vast majority of people are abiding by the government restrictions, and we are very grateful to you all for enabling us to keep our parks and allotments open. With the UK’s lockdown period extended, our parks and allotments are more important than ever, providing space for exercise and supporting the mental wellbeing of people living and working in our city. Because of this, I’d like to reiterate our guidance for park users and allotment holders (see below)

We know how important it is to spend time outdoors and amongst nature. Sadly, not everyone has access to a garden or is fortunate enough to live within walking distance of a large open space. That is why our staff are working so hard, and putting themselves at risk, to keep our shared spaces open and accessible for everyone, including those that rely upon vehicular access.

But we need your help and support with this. Together with Northumbria Police, we are continually monitoring our parks to ensure that everyone is following the official government advice and keeping themselves and each other safe.

If we continue to work together, we can ensure our parks, allotments and green spaces stay open, allowing all of us to enjoy outdoor space, access to nature and fresh air.

Thank you for your ongoing cooperation and support at this very difficult time, and I hope you stay safe and well.

Kind regards

James Cross, CEO, Urban Green Newcastle 


Household waste and recycling centres to reopen

Newcastle City Council will reopen its three Household Waste Recycling Centres on Monday May 11th.

Councillor Nick Kemp, Cabinet member for environment & regulatory services said: “While we have fully maintained our refuse, recycling and garden waste collections throughout the entire lockdown period, we recognise the importance of providing access to household waste and recycling centres.

“We will manage sites in line with government guidelines, with strict adherence to social distancing, so that staff and visitors are safe.

“We expect Brunswick, Byker and Walbottle sites all to be busy so I would ask visitors to be patient and to treat our staff with respect.”

More information on how the sites will work available on our website



VE Day 75  programme

VE Day is one of the most significant events in history. When the war in Europe ended 75 years ago, people across the country took to the streets to celebrate. This year people are being asked to mark the anniversary of VE Day in ways that will ensure we can stay safe during these unprecedented times.

The council and other groups and organisations have developed a programme of online and virtual activities so everyone can remember the heroes of World War 2.  We’ve set up a VE Day 75 Newcastle group on Facebook and asked for stories, photos, WW2 recipes and games to be shared and below is the programme of activities the council will deliver on Facebook:

Wednesday 6 May

11am - Dish of the Day: WW2 supper recipe to try before heading off to bed

2pm - Playtime: WW2 games and activities to try at home.  

6pm - Virtual storytime: continuing story from WW2 read by a guest storyteller.

7pm - Newcastle's war: Illustrated talk from local author and historian Neil Storey


Thursday 7 May

11am - Dish of the Day: Look who’s cooking, WW2 cooking demonstration from a Master Chef

2pm - Playtime: WW2 games and activities to try at home.  

6pm - Virtual storytime: continuing story from WW2 read by a guest storyteller.


Friday 8 May – VE Day 75

10am - We will remember: Live streaming of wreath laying ceremony

11am - Minutes silence: Join the nation in remembering the heroes of WW2

3pm - Raise a Toast: Live streaming of the Lord Mayor and others raising a glass or a cup in tribute.  

6pm - Virtual storytime: Final chapter of our story from WW2 read by a guest storyteller.

More information on these and other events and activities will be shared in the VE Day 75 Newcastle group on Facebook. And don’t forget it’s not too late to share your stories by sending them to angela.hamilton@newcastle.gov.uk


Healthworks VE 75

Social distancing may mean we can't celebrate VE Day 75 on Friday with friends, family and neighbours as planned.  We've pulled together some lovely resources and recipes so that we can all have a stay at home celebration instead!
Pop over and take a look by clicking the button and please feel free let others know about it too.   We hope you enjoy them



Rattle Snake film with British Sign Language

For this extra Giving Tuesday we would like you to join us and support us in giving away our BSL version of Rattle Snake.

Rattle Snake will be free online to watch via our website (www.openclasp.org.uk/productions/rattle-snake-online/) and on You Tube (www.youtube.com/watch?v=TCVLzs3PJeM)  for 2 days from the 5th to the 6th May 2020.  

Why is this our #GTN campaign?

How can you support? We are asking our community, audiences, d/Deaf front-line services and arts organisations to share the BSL Video far and wide this Deaf Awareness Week. The film will go live at 10am on Tuesday 5th May and will end at 10pm on Wednesday 6th May. 

All donations received on #GivingTuesdayNow will go on the work we do to make our theatre more accessible. [https://www.openclasp.org.uk/donate/]

If you can share on social media, please tag us: 

Twitter: @OpenClasp 

Facebook: OpenClaspTheatreCo

Instagram: openclasp

Please do get in touch if you have any questions or concerns.

The Open Clasp Team  email: carly@openclasp.org.uk


Domestic Abuse  -  Where to get help during Covid-19 Pandemic

Newcastle – NIDAS – Newcastle integrated DA services

Tel. 0191 214 6501

Please see the poster linked for other areas

Boots are offering a safe space for Domestic Abuse victims

People living with abuse will be able to use the pharmacy's consultation rooms to contact helplines.

See more information below

Boots offers safe space for domestic abuse victims


Children and Young People & Families

Street wise Counselling Service

Streetwise provides early help and support to young people who are experiencing mild to moderate mental health and wellbeing difficulties. This can include, anxiety, low mood, anger, stress, bereavement and low self esteem or confidence.

To ensure that we are the right kind of support for you please read the following before making a referral.

You can receive support at Streetwise if:

or for more information email:  claire@streetwisenorth.org.uk


Albert Kennedy Trust

Please see linked poster for details of the Support service that they provide for LGBTQ young people.


Family Activities Online

A list of online resources to keep you and your family active, learning, healthy and happy!

Healthworks (the community health charity)

Please see link - https://mailchi.mp/e84b792d52fd/onlinefamilyactivity


Have a question about parenting?

Action for Children is offering free online parenting support for families with children aged 0-19. You can ask us for help on all sorts of things – from how to keep your children entertained at home, to how to handle difficult behaviour, to how to manage stress and anxiety at this challenging time.

Read our advice and useful resources, or talk directly to a parenting coach via our confidential 1-1 live chat.

Whatever you need, Action for Children are here to listen and support you.


Please see linked poster


Police and Crime Updates

Cyber scams and Fraud Updates

All materials shared can be downloaded directly from our Force Intranet Page here: http://portal2.nbria.police.cjx.gov.uk/portal/web/crime/specialist-cyber


Pet Scam  -  Scammers are tricking victims into paying for pets that don’t exist (Information linked)


Cyber Aware

The NCSC have launched a Cyber Aware campaign to help the public tackle and protect themselves from the growing cyber threats we see reported on a daily basis. Included in this is a new suspicious email reporting service, helping the public to fight back against phishing.

To find out more about this new service and for tips on the 6 most essential protective behaviours, visit their website: https://www.ncsc.gov.uk/cyberaware


YHN scam alert

We have been made aware that scammers have targeted a small number of YHN customers  asking them to make rent payments.

Tina Drury, YHN’s Managing Director, said: “It is extremely disappointing to hear that some unscrupulous individuals are using the current crisis to try to take advantage of some of our most vulnerable customers.  

“We are contacting all of our residents by phone to check on their welfare and have a team dedicated to daily welfare calls to our older and most vulnerable customers, checking on their wellbeing, but it’s important that friends and family are also aware of this type of scam so they can be vigilant on their loved one’s behalf.”


Financial Information and Funding Opportunities

Online Grants update

Since our last email there have been some important updates with regards to funding being made available to help with the impact that COVID-19 is having on local communities and organisations that are helping local people. 

Some of the updates include (this list is not exhaustive):

In response to the coronavirus, Hope for the Young have launched a Covid-19 Emergency Relief Fund to support vulnerable young refugees or asylum seekers up to 30 years of age who are in need of immediate financial support. Grants of up to £250 will be available for up to twelve weeks and will be allocated on a case by case basis to help relieve social isolation and financial hardship. Funding is available to help with costs such as purchasing food, medication and toiletries, and essential utilities. The fund is open to external applications, however, in the first instance, priority will be given to young people receiving support from the Hope for the Young who meet the fund criteria. Hope for the Young aims to respond to all applications within one week of receipt to discuss the application further.

The Department for Education has issued guidance for schools and colleges on how to get internet access, digital devices and support to provide remote education for disadvantaged children and schools during the coronavirus (COVID-19) outbreak. This will include digital devices such as laptops and tablets as well as internet access. Laptops and tablets will be provided for disadvantaged families, children and young people who do not currently have access to them. Internet access will be provided through 4G hotspot devices for disadvantaged year 10 pupils, care leavers and young people aged 11 to 19 with a social worker. People aged 16 to 19 without a suitable device for education will be eligible for support through the 16 to 19 Bursary Fund. Local authorities, trusts and other relevant organisations overseeing schools and social care can apply.

The Sir Jules Thorn Charitable Trust has announced that it is accelerating its annual Hospice Fund programme, in recognition of the additional pressures many hospices are experiencing due to COVID-19 and the associated restrictions on normal activities. For 2020, the Trust has simplified the application process and amended its normal eligibility criteria. The available funding will be used to provide one-off grants of up to £5,000 to support hospices’ core costs. Applications will only be accepted from hospices that are charities registered in the UK, and are members of either Hospice UK or Together for Short Lives.  The closing date for applications is midnight on the 10th May 2020.

In response to the coronavirus, the National Lottery Heritage Fund has created a £50 million Heritage Emergency Fund as part of a support package to help safeguard heritage sites and organisations. Grants of between £3,000 and £50,000 are available to not-for-profit organisations to ensure stability and longer-term recovery by covering unavoidable, essential costs which cannot be met for up to four months. To be eligible, organisations must be a current or previous recipient of a grant from the Heritage Fund, and be an owner, manager or representative of heritage, or have delivered participatory heritage activity. Funding will be prioritised to organisations which have limited or no alternative access to other sources of support. The deadline for applications is the 30th June 2020.

To access the list of funds available please go to:  https://www.grantsonline.org.uk/coronavirus.html

Please feel free to share this information.

We are working hard to keep everyone updated with the latest information and if you are aware of any funding schemes not listed on our page please let us know by email at info@grantsonline.org.uk


National Lottery Awards for All

This programme offers grants of £300-£10,000 for 6 months, to support activities supporting people affected by the crisis. You can find more information and apply online here - https://www.tnlcommunityfund.org.uk/funding/programmes/national-lottery-awards-for-all-england


Reaching Communities

You can apply to Reaching Communities for a 6 month Covid-19 related grant. We expect most funding to be between £10k-£100k but we will consider larger amounts in exceptional circumstances. You can apply to deliver activities for people affected by the crisis or for funding for core costs/liquidity if your organisation is struggling due to the impact of Covid-19. You can find more information and apply online here - https://www.tnlcommunityfund.org.uk/funding/programmes/reaching-communities-england

For further advice and support about both funding programmes, please call our Advice Team on 028 9568 0143. Text Relay 18001 plus 028 9568 0143.

Covid 19 – Funding Toolkit

Please see this linked list for information


Also linked:  Active Newcastle Newsletter – lots of ideas for lockdown activities


Caroline Collinson

Communities Officer – Byker, Ouseburn, Heaton and Lemington wards

Communications and Engagement service

Phone 0191 277 3625

E-mail: caroline.collinson@newcastle.gov.uk

Website:  www.newcastle.gov.uk


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Contact Details

Jesmond Park Academy
Jesmond Park West
Newcastle Upon Tyne

Tel: +44(0)191 2818486
Fax: +44(0)191 2810381

Use postcode NE7 7HN, the main entrance is on Newton Road

Job Opportunities:
Current Vacancies and application forms