29th April 2020 Free School Meal Vouchers Update

Update on national voucher scheme for schools providing free school meals - Parent Guide - Free School Meals - FAQ Download

Some of you may have experienced some slow running of the administrator online ordering website and the eCode redemption website on 27th/28th April due to an identified issue with the system.

This also means that many people were experiencing ‘Invalid eCode’ error messages on the eCode redemption website.

We’d like to apologise for any inconvenience caused and reassure you that our teams have worked hard to deploy a solution which has now rectified the problem.

Anyone trying to redeem an eCode received on 27th and 28th April and receiving error messages can now try again. For persistent eCode errors, please refer to the troubleshooting guidance below.

Advice for those experiencing eCode redemption errors

 

For Edenred distributed eCodes:

You may have entered the incorrect eCode. Please try to enter your eCode again. If your code is still not accepted, please delete the browsing history on your device - as your device may be storing the incorrect code in its memory.
If you are still experiencing problems, please use the contact details below for further support:

For parents/carers: freeschoolmealsparentscarers@edenred.com

Kind regards,
Edenred UK

 

22nd Of April update

Schools and families have now converted over £20 million worth of vouchers into supermarket gift cards. If you have ordered eCodes and are waiting for them to be delivered, this can take up to 4 days. All orders placed up to 19 April have been delivered.

Please note that if you have ordered eCodes to go direct to the school rather than direct to the family, then the school will either need to convert the eCode into a gift card for a supermarket and then give it to the family, or provide the family with instructions so they can convert the code into a voucher themselves.

If you have not received eCodes you have ordered, please check your ‘junk’ folders before contacting Edenred at freeschoolmeals@edenred.com.

Full details of this scheme can be found here:

https://www.gov.uk/government/publications/covid-19-free-school-meals-guidance

 

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